Retail Qualifications

Retail is a large sector, with approximately 11% of the UK workforce. The qualifications offered by Prestigious Training Solutions Ltd enable learners to complete units applying to a range of different sub-sectors and roles within the sector.

The qualifications offered by Prestigious Training Solutions Ltd include the following:

  • Level 1 Award in Retail Knowledge (RQF)

  • Level 1 Certificate in Retail Knowledge (RQF)

  • Level 2 Award in Retail Knowledge (RQF)

  • Level 2 Certificate in Retail Knowledge (RQF)

  • Level 2 Certificate in Retail Skills (RQF)

  • Level 2 Diploma in Retail Skills (RQF)

  • Level 3 Award in Retail Knowledge (RQF)

  • Level 3 Certificate in Retail Knowledge (RQF)

Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and in increasing customer loyalty. In an increasingly service-led economy, customer demand for better and more individualised service is set to continue to increase.

The qualifications offered by Prestigious Training Solutions Ltd include the following:

  • Level 1 Award in Customer Service (RQF)

  • Level 1 Certificate in Customer Service (RQF)

  • Level 2 Award in Customer Service (RQF)

  • Level 2 Diploma in Customer Service (RQF)

  • Level 3 Diploma in Customer Service (RQF)

These qualifications form components of the Level 2 and Level 3 apprenticeships in Retail and Customer Services. They can also be delivered on a stand-alone basis.

Another qualification suitable for the Retail sector includes the Level 2 Award in Underage Sales Prevention (RQF) which is suitable for learners working in a variety of roles relating to retail or in licensed premises.

Level 2 Award in Customer Service (RQF) 

This regulated qualification is suitable for learners wishing to improve their knowledge of the importance of customer service, including how to satisfy customers expectations. It has been designed for delivery to all learners working or preparing to work in a customer service role and is applicable to a variety of work environments.

Licensing Qualifications

By law all sales of alcohol conducted on licensed premises must be authorised by a personal licence holder. In order to apply to become a personal licence holder, the applicant must hold an accredited qualification to prove they can sell alcohol both legally and responsibly.

Personal licence holder qualifications provide candidates with essential knowledge of the legal frameworks surrounding the sale of alcohol in the UK. Because there are some differences between the licensing laws of England and Wales and those of Scotland, there is a requirement to provide two separate awards for learners. The licensing qualifications offered by Prestigious Training Solutions are as follows:

                                                 

  •   Level 2 Award for Personal Licence Holders (RQF)